Thank you for choosing Crystal Flow Yogis! We are committed to providing you with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
- Eligibility for Returns and Refunds
- Our return and refund policy applies to physical products purchased directly from CrystalFlowYogis.com.
- To be eligible for a return and refund, you must initiate the process within 30 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as you received it.
- Initiating a Return To initiate a return:
- Please contact our Customer Support Team at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Clearly write the RMA number on the outside of the package you are returning.
- Return Shipping
- You are responsible for the cost of return shipping. However, if the return is due to an error on our part, we will cover the return shipping costs.
- Refund Process
- Once we receive your returned product and inspect it, we will notify you of the approval or rejection of your refund.
- If your refund is approved, we will initiate a refund to your original method of payment within 15 business days.
- Refund Exceptions
- We cannot issue a refund for products that are damaged due to misuse or neglect.
- Contact Information
- If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected].